Frequently Asked Questions
Everything you need to know about our handcrafted leather goods and shipping services.
Where are SAGAN Vienna products manufactured?
All our products are thoughtfully designed in Vienna and handcrafted by skilled artisans in specialized workshops across Austria and Europe, ensuring the highest standards of quality and ethical production.
What materials do you use for your bags and accessories?
We primarily use premium Italian leathers and high-quality hardware. Many of our iconic pieces also feature hand-woven wicker, a signature element that blends traditional craft with modern design.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Standard delivery within Europe usually takes 3-5 business days, while international orders may take 7-14 business days.
What is your return policy?
We accept returns within 14 days of receipt. Items must be in their original, unused condition with all tags and packaging intact. Please note that the customer is responsible for return shipping costs.
How should I care for my leather bag?
To maintain the beauty of your leather item, we recommend avoiding prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and use a professional leather conditioner periodically to keep the leather supple.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.